Who This Applies To
All 1qqq bd accounts must be held by adults aged 18 or over. This policy applies equally to players depositing via bKash, Nagad, Rocket, or Upay — and to anyone playing on the mobile app or through a browser. Opening an account on behalf of someone else is not permitted.
If you registered and are under 18, your account will be closed immediately and any balance returned to the original payment method after a standard identity review.
Warning Signs of Problem Gambling
Gambling becomes harmful when it stops being a choice and starts feeling like a need. Watch for these patterns in your own behaviour:
- You spend more than you planned, regularly, and feel frustrated when you stop.
- You chase losses — depositing again to recover what you just lost.
- Betting cuts into money you need for rent, food, or other bills.
- You lie to family or friends about how much time or money you spend on the site.
- You feel restless or anxious when you are not playing.
- Work, studies, or personal relationships are suffering because of gaming sessions.
Recognising one or more of these signs does not mean you have failed. It means the tools below are exactly what you need right now.
If gambling is affecting your finances or mental health, please reach out to a support organisation before continuing to play. Contact details are listed in the Where to Get Help section below.
Quick Self-Assessment
Answer these four questions honestly. There are no right or wrong answers — they are for your own reflection:
- Have you deposited more than you intended in the last seven days?
- Did you cancel a social plan or miss work to play?
- Did you feel you needed to win back a loss before logging out?
- Are you using borrowed money or savings earmarked for something else?
If you answered yes to any of these, we strongly encourage you to set a deposit limit or take a cooling-off break today. Both options are described below and can be activated in a few taps.
Player Protection Tools
1qqq bd provides a set of account-level controls you can apply at any time. These are designed to put boundaries in place before a problem escalates.
| Tool | What It Does | How to Activate | Reversal Period |
|---|---|---|---|
| Deposit Limit | Caps how much you can deposit per day, week, or month. The limit takes effect immediately when you lower it. | Account Settings → Responsible Gaming → Deposit Limit | Increases take 48 hours to apply. Reductions apply instantly. |
| Session Time Limit | Logs you out automatically after a set duration (e.g. 1 hour). A pop-up warning appears 10 minutes before the session ends. | Account Settings → Responsible Gaming → Session Timer | Can be changed at any time, but a new longer limit takes 24 hours. |
| Reality Check | Displays a summary of your session time and net spend every 15, 30, or 60 minutes while you play. | Account Settings → Responsible Gaming → Reality Check | Can be turned off with a 24-hour cooling period. |
| Cooling-Off Period | Temporarily suspends your account for 24 hours, 7 days, or 30 days. During this time, login is blocked and no deposits can be made. | Account Settings → Responsible Gaming → Take a Break | Cannot be reversed once activated. Wait out the full period. |
| Self-Exclusion | Closes your account for a minimum of 6 months. Marketing emails are stopped. See full details below. | Contact support via Live Chat or email | Not reversible during the exclusion window. See below. |
How to Set Your Limits
Setting a deposit limit takes under two minutes and does not require contacting support. Here is the exact path:
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1
Log in and open Account Settings
Tap the account icon (top right) after logging in to 1qqq bd, then select "Settings" from the dropdown menu.
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2
Go to the Responsible Gaming tab
Inside Settings, choose the "Responsible Gaming" tab. All limit types are listed here — deposit, session, and reality check.
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3
Enter your chosen limit and confirm
Type the amount in ৳ (BDT) or the duration in hours. Tap "Apply" and the system confirms the change by SMS or email within a few minutes.
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4
Review limits regularly
Your active limits are always visible at the top of the Responsible Gaming tab. We recommend checking them every two weeks, especially if your financial situation changes.
Self-Exclusion
Self-exclusion is a firm commitment to stop playing for a defined period. Once activated, it cannot be undone until the exclusion window closes — no exceptions.
What happens when you self-exclude
Your account is suspended immediately. Any remaining balance is held securely and can be withdrawn after the exclusion period ends and your identity has been verified. You will not receive any promotional emails, bonus offers, or push notifications from 1qqq bd during this time.
How to request self-exclusion
Contact the 1qqq bd support team through 24/7 Live Chat or by emailing [email protected]. State that you want to self-exclude and your preferred duration (minimum 6 months). The team will process your request and send a confirmation within two hours.
Returning after exclusion ends
When your exclusion period ends, your account does not reopen automatically. You must contact support to request reactivation. At that point, the team will ask you to confirm you are ready to return and will invite you to set new limits before your first deposit.
Protecting Minors
1qqq bd takes underage access seriously. During registration, age is verified against the mobile number and National ID Card (NID) on file. Any account found to belong to a person under 18 is closed immediately.
If you share a device with a minor
Use your device's built-in screen-time controls or a third-party filtering app to restrict access to gambling sites. Always log out of your 1qqq bd account when handing a device to a child. Do not share your login credentials with anyone.
Recommended filtering tools for Bangladesh: Net Nanny, Kaspersky Safe Kids, or the native parental controls on Android 7.0+. These can be set up at no extra cost and block gambling-category sites by default.
Where to Get Help
If you feel gambling is out of control, speaking to someone helps. The following organisations offer free, confidential support:
- Kaan Pete Roi (Bangladesh): A mental health helpline available by phone. They deal with addiction-related distress alongside other issues.
- Gamblers Anonymous: gamblersanonymous.org — peer support groups operating worldwide, with online meetings available.
- BeGambleAware: begambleaware.org — practical tools and trained counsellors available online and by phone.
You can also contact us directly at [email protected] and ask for the Responsible Gaming team. We will not judge you for reaching out.
Common Questions
Can I increase my deposit limit the same day I lowered it?
No. When you lower a deposit limit, the reduction takes effect immediately and cannot be reversed for 48 hours. This cooling period exists to protect you from impulsive decisions. After 48 hours, you can submit a request to increase the limit and it will apply after a further 24-hour wait.
What happens to my bonus balance if I self-exclude?
Bonus funds that have not yet met the ×19 wagering requirement are forfeited when you self-exclude. Real-money balances are held in your account and can be withdrawn once the exclusion period ends and KYC verification is completed. If you have questions about your specific balance, email [email protected] before requesting exclusion.
I forgot my session limit. How do I check what it is?
Log in and go to Account Settings → Responsible Gaming. All active limits — deposit, session, and reality check — are displayed at the top of that page. If the page shows no active session limit, none has been set for your account.
Will 1qqq bd ever contact me to encourage more deposits?
Standard promotional emails are sent to all opted-in accounts. However, if your account has an active cooling-off period or self-exclusion, all marketing is stopped immediately. You can also unsubscribe from marketing at any time under Account Settings → Notifications without affecting your ability to play.
Is there a minimum deposit I must make to keep my account open?
No. There is no minimum activity requirement. The minimum deposit when you do choose to top up is ৳150 via bKash, Nagad, Rocket, or Upay. You can keep your account open with a zero balance for as long as you like — there are no inactivity fees.
What if someone else uses my account without my knowledge?
Contact the 1qqq bd support team immediately via 24/7 Live Chat or at [email protected]. We will freeze the account while we investigate. Accounts are personal and sharing credentials is against our Terms and Conditions, so enabling two-factor authentication (available under Account Security settings) is strongly recommended.